Troubleshooting Common Issues with Scribble It! for Mac

Are you experiencing some frustrating issues with Scribble It!, an amazing note-taking app for Mac? Don't worry, you're not alone! Many users are facing similar problems, and we're here to help you troubleshoot them. In this article, we'll explore some of the most common issues and provide step-by-step solutions to get you back on track.

Optimized Size and iCloud Issues

Firstly, make sure that your note's size is optimized by going to Templates > Size in the Options menu. This might resolve any display issues you're experiencing. Additionally, if you have iCloud enabled, try restoring a previous version of the note. Unfortunately, this issue seems to be an Apple-specific problem impacting many third-party apps.

Apple Pencil Issues

If you're using the 2nd Gen Apple Pencil on your M2 iPad, you might encounter a choppy writing experience. Similarly, the double tap feature that reverts to previous colors may not work as expected. We apologize for these issues and are actively working on resolving them.

Subjects and Dividers Disappear

If your Subjects and Dividers have disappeared after syncing or updating, try closing out Notability from the App Switcher and relaunching it. If this doesn't work, repeat the process a few times before rebuilding the subjects and dividers.

Vertical Multi-Note Issue

Unfortunately, the Vertical Multi-Note feature may not stay on the correct page when you close the bottom instance. As a workaround, disable Spell Check to resolve this issue.

macOS Ventura Issues

Users with macOS Ventura have reported experiencing freezing or crashing while typing. We're actively investigating this issue and appreciate your feedback in helping us resolve it.

Subscription Issues

If you're unable to recognize your correct subscription type (Plus, Classic, etc.) or use in-app purchases that you've made in the past, try updating to the newest version of Notability. Go to Settings > Subscription tab > Restore Plan to see if this resolves the issue.

If none of these steps help resolve your issue, please feel free to contact us for further assistance. We'll do our best to provide additional workarounds or fix the problem as soon as possible. If you don't see your issue listed here, check out our FAQ section for more information.

By following these troubleshooting steps and reporting any issues to us, we can better understand the problems you're facing and work towards providing a seamless user experience with Scribble It! for Mac. Thank you for your patience and cooperation.

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